With 25–30% of online purchases returned, reverse logistics has become a critical — yet costly — part of the retail experience. Consumers expect instant, frictionless returns, while businesses struggle with fragmented systems, manual workflows, and delayed resale cycles.
DiLX transforms reverse logistics by connecting all return touchpoints — including eCommerce, warehouses, carriers, and service teams — into a single, intelligent orchestration layer. Our solution leverages Agentic AI to automate return approvals, route collections smartly (including via field specialists), and provide real-time insights into return reasons and resale readiness.
The result: reduced operational costs, faster recovery of returned products, and a smoother return experience — all without disrupting your existing systems.
