Customer Portal

Business Scenario

Process & product Life cycle management for Belgium based transport firm to manage & develop an efficient customer-centric portal which automate the end to end logistics process right from shipment booking to its tracking in order to increase operational efficiency.

Solution Highlights

  • Customer oriented portal which will automate the complete logistics process. The portal will act as a single point for doing business with the client.
  • Sailings finder to search locations across the globe
  • Track & Trace for tracing shipments
  • Quick booking & quote
  • Centralized portal for access to Warehouse inventory
  • Reporting & administration
  • OBL instructions and containers loading/ unloading schedule
  • Invoicing & payments
  • Live chat with customer service

Business Benefits

  • Minimized human errors
  • Maximized operational efficiency
  • Improved Supply chain visibility
  • Complete control over the supply chain ecosystem
  • Automated work processes reduced significant efforts of the work force
  • Enhanced customer experience
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