High Definition Track and Trace

Business Scenario

A global leader in NVOCC services spread across 150+ countries, aimed at structuring the data received from different business critical systems for enhancing their business efficiency and flexibility. With the implementation of a future ready IT landscape and responsive platform, customers can now track multi-level shipment with a single click in real-time.

Solution Highlights

  • End to end order tracking/status management
  • Multiple external data sources
  • Real-time shipment tracking
  • Centralized data availability for shipment tracking
  • Inbound and Outbound data feeds
  • EDI implementation for outbound messages to customers

Challenges Faced

  • Accuracy from 70 event process in real time transition on each step through rule engine
  • Communication with 200+ offices
  • Total 58 events being captured and shown to customer
  • Handling transhipment complexities
  • SOA based architecture for extensibility and customer app integration

Business Benefits

  • Efficient customer service with reduced order status calls
  • Seamless flow of information and goods
  • Higher customer satisfaction, resulting in customer retention
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